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Getting Started - New customers start HERE




Please go through following documentation before using services of Web Host Galaxy

We assume that you have purchased a hosting plan and received our welcome email with your account logins and DNS information.

If you have not received welcome email with logins please contact our support immediately.

Once you go through following steps you can easily setup your site with Web Host Galaxy.

STEP 1: POINT YOUR DOMAIN DNS TO OUR SERVERS ( Change Nameservers )

Before pointing your domain DNS to our servers, You need to collect Primary Name server and Secondary Name server address provided in your hosting plan welcome email ( Transfer Domain Section )

Then Select below desired option to update domain DNS.

OPTION 1 : DOMAINS REGISTERED WITH Web Host Galaxy (WHG)

If you registered your domain with WHG and purchased a hosting plan your nameservers have already been set.

1) Log in to our Client Center at https://www.webhostgalaxy.com/client/clientarea.php.

2) Click on "My Domains" link on TOP.

3) Click on "View Details" for the domain you are working on.

4) In the NameServers section enter Primary Name Server in First box and Secondary Name Server in second Box.

For Example :
NS1.WEBHOSTGALAXY.COM
NS2.WEBHOSTGALAXY.COM

5) Then click on "Save Changes" button and logout

Note: You need to wait 24-48 hrs for your domain DNS info propagation.

OPTION 2 : DOMAINS NOT REGISTERED with WHG but HOSTING WITH WHG (Your domain is registered elsewhere).

You need to update your domain DNS at your registrar site. Please contact your domain registrar and give DNS information provided in your welcome email so that your registrar can update DNS on your domain.

Note: You need to wait 24-48 hrs for your domain DNS info propagation.

STEP 2 : ACCESSING SITE CONTROL PANEL ( Cpanel )

Make sure that your updated domain DNS and propagated as per Step 1 before proceeding further.
You can access your domain cpanel using following different URL's

http://www.yoursite.com/cpanel
http://www.yoursite.com:2082

You will be asked to enter your username and password which you can find in your welcome email under the "Account Information" section.

Note: Replace yoursite.com with your actual domain name.

Once you login to control panel you can create email accounts, sub domains and MySql Databases etc.

To learn about cpanel features please see our knowledge base in our Client Center at http://www.webhostgalaxy.com/client

STEP 3 : UPLOADING FILES TO YOUR WEBSITE


To publish your website (upload the files from your local computer)
to your account/server, you need to use some sort of uploading software.
There are many options available. Here are a few options:

A ) FTP Software (WS_FTP, CuteFTP, FlashFXP )

You can download and install on your computer from following links
http://www.cuteftp.com/products/cuteftp/index.shtml
http://www.flashfxp.com

Before uploading through your FTP software requires following details.

-- FTP SERVER NAME : ftp.yoursite.com or Server IP ( located in the welcome email )
-- USERNAME : Your control panel username
-- PASSWORD : Your password
-- UPLOAD DIRECTORY : public_html

Your home page must be placed in the "public_html" directory and must be named
"index.htm" or index.html. This is the file
that the server looks for when someone types your URL:
http://www.yoursite.com in their Web browser.


B) Microsoft FrontPage (http://www.microsoft.com/frontpage/default.htm)

If you designed your site Microsoft Front Page you can directly publish using Front page.
To upload to your site, you need to know these few things:
-- FRONTPAGE SITE : http://www.yoursite.com (See Notes Below)
-- FRONTPAGE USERNAME : Your control panel user name
-- PASSWORD : Password

*Note: FrontPage will not work until your domain DNS propagated to our
server. It may take 24- 48 hrs for full DNS propagation after you update
your DNS.

C) Cpanel File Manager

You can also upload files using cpanel File Manager.
1) Login to cpanel ( http://www.yoursite.com/cpanel )
2) Click on File Manager Icon
3) You can see list of files and folders.
4) Click on "public_html" folder icon to open files in that folder.
5) Upload files to that folder using "upload files" link

For any further help open Support Ticket at https://www.webhostgalaxy.com/client/supporttickets.php or send an email to support@webhostgalaxy.com.



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